Do you have your own website?
Yes. I have a home website, a blog & an account @ YouTube. I encourage you to visit all of them (links are provided on my Ecrater store homepage). I'm also a member of several online artist gallery / community sites & a SRAJD member (Self-Representing Artist Jewelry Designer #251). Please click on my ABOUT page for URL information to my sites, galleries & portfolios. The ABOUT link is located on the bottom right hand side of this page.
Do you accept commission inquiries?
Absolutely. Please feel free to contact me with any questions you may have regarding custom work. Production time will vary depending on the piece. Hand stitched & hand tooled pieces will require a longer production period due to their time consuming nature. A 50% non-refundable deposit is required prior to commencement with the remaining balance due upon completion. Please be aware that all commisions sales are final (no returns).
Do you have a return policy?
Yes. For a detailed description of my return policy, please click the 'terms' link on the bottom right side of this page. If you have any questions regarding this policy, or need clarification, please feel free to contact me.
When can I expect my purchase to be shipped?
I place a high priority on getting packages out to my customers expeditiously. Items are shipped by the next business day (M-F / excluding postal holidays) after payment has been received. DOMESTIC purchases are shipped via First Class Mail with delivery confirmation. INTERNATIONAL purchases under $100 are shipped via First Class Mail & purchases over $100 are shipped via Priority Mail International. I will contact you once your package has been shipped.
How is my purchase packaged?
Purchased items are beautifully packaged in a jewelry gift box ready for your own personal use or gift giving. The items are then securely enclosed in a bubble padded envelope for shipping.
Do you ship international?
Yes. I'm more than happy to ship international. Feel free to contact me for a shipping rate if you see something in my store that you're interested in & your country isn't listed in my international area for shipping. Please be aware that there are restrictions on shipping jewelry to certain countries. Therefore, I will not be able to ship to those particular countries due to customs restrictions. International buyers are responsible for any VAT or customs duty charges in their respective countries. Credit card transactions are done via Paypal (all major credit cards accepted). The only restriction is that the credit card MUST be registered in a Paypal approved country. You don't need a Paypal account to order from me. I can send you an invoice via email through which you can remit a secure payment.
Do you charge sales tax?
Yes. All items that are shipped to Minnesota addresses are charged 7.4% sales tax. This tax is applied to the total (product & shipping combined) in accordance with MN state law, local city (Minneapolis) & county taxes (Hennepin).
Do you wholesale?
Yes. If you're a licensed retailer & are interested in my work, please feel free to contact me by email. I'm happy to send you my wholesale price information. EMAIL: email@example.com